AI Chatbots & Assistants.
Chatbots that answer, escalate, and actually reduce ticket volume.
Why this specifically.
Every business wants a chatbot; most build one and quietly deprecate it within a year. The ones that work are grounded in real knowledge, escalate cleanly to humans, and reduce measurable ticket volume. We build those.
Our chatbot engagements ship with a RAG (retrieval-augmented generation) layer over your real content — help docs, FAQs, transcripts. The model doesn't hallucinate about your product; it answers from source or says it doesn't know.
We deploy on your existing surfaces: web widget, WhatsApp, Slack, Intercom, or a custom in-product experience.
What ships to you.
Knowledge base setup
Docs, FAQs, past tickets ingested. Chunked, embedded, indexed.
Agent design
System prompts, tool-use, escalation rules, tone.
Deployment
Web widget, WhatsApp Cloud API, Slack, Intercom. Choose your surfaces.
Handoff to humans
Structured handoff to your support team. Full context passed.
Analytics
Deflection rate, escalation rate, satisfaction. Real ROI, not vanity.
5-step process, no filler.
- 01DiscoveryTicket taxonomy. Deflection candidates identified. Escalation rules drafted.
- 02KnowledgeContent ingested. QA'd for accuracy. Freshness monitoring built.
- 03BuildAgent behaviour designed, prompted, tested against real tickets.
- 04PilotTwo-week soft launch. 5% traffic. Monitored per-turn.
- 05ScaleFull traffic. Weekly review of escalations. Monthly re-training.
The numbers.
Questions smart clients ask.
Claude, GPT, and Gemini depending on need. Often multi-model routing for cost/quality balance.
Grounded RAG minimises it. When the bot doesn't know, it says so and escalates. We measure hallucination rate as a first-class metric.
Yes — for regulated industries we deploy on your own infra with open models.
Yes — Twilio + LLM integrations. More complex; slower to ship reliably.
More inside Agentic AI.
Kick off AI Chatbots & Assistants.
30-minute strategy call. We diagnose live. No decks, no theatre.